Our complaints policy is not something we use often, and we always endeavour to provide the best service. However, on rare occasions, there may be times when a customer is not completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns, either by phone, email, or in writing. If writing, please obtain proof of posting.
If the business is unable to resolve your complaint after exhausting its internal complaints procedure, you may escalate your complaint through an alternative service.
If a resolution cannot be reached and both parties agree that a ‘deadlock’ has been reached, you can refer your complaint to one of the following services:
Move Assured is an independent body that supports customers with disputes in the moving industry. You can contact them on 07598 970984
For domestic installation, service, repair, and maintenance contracts, you may refer your complaint to Which? Trusted Traders' ADR service.
Contact them at 02922 670 040 to check eligibility and see the full Which? complaints policy here.